Refund Policy

1. Overview

All payments for Jobber Pro subscriptions are processed by Paddle, our Merchant of Record. This refund policy outlines the conditions under which you may request a refund.

2. 14-Day Money-Back Guarantee

If you are not satisfied with Jobber Pro, you may request a full refund within 14 days of your initial purchase. No questions asked.

3. How to Request a Refund

To request a refund, you can:

• Email us at [email protected] with your account email and the reason for the refund.
• Use the Paddle customer portal (accessible from Settings > Subscription > Manage Subscription) to contact billing support.

4. After 14 Days

Refunds after the 14-day period are handled on a case-by-case basis. We may issue a prorated refund or credit at our discretion. Common reasons we may approve a late refund include:

• Accidental renewal due to a billing issue.
• Extended service outage that significantly affected your usage.
• Duplicate charges.

5. Cancellation

You can cancel your Pro subscription at any time from the Settings page. When you cancel:

• You retain Pro access until the end of your current billing period.
• Your account automatically reverts to the Free plan after the period ends.
• No further charges will be made.
• Your data is preserved — nothing is deleted upon downgrade.

6. Refund Processing

Approved refunds are processed by Paddle and typically appear in your account within 5–10 business days, depending on your payment method and financial institution.

7. Contact

For any billing questions or refund requests, contact us at [email protected].